Assistant Restaurant Manager
We are look for Assistant Restaurant Managers to help lead our Dunkin' team!The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales.
They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.
Responsibilities:
Team Environment:
Assist to recruit, hire, onboard and develop employees Communicate job expectations to employees Hold team members accountable for their behavior and performance, addressing concerns promptly Support the development of team members Operational Excellence:
Create and maintain a guest first culture in the restaurant Ensure all shifts are appropriately staffed to achieve guest service goals Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws Ensure Brand standards, recipes and systems are executed Help prepare and complete action plans; implement production, productivity, quality and guest service standards Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability:
Control costs to help maximize profitability Execute all in-restaurant marketing promotions in a timely manner Execute new product roll-outs including team training, marketing and sampling Drive sales goals and track results Skills and
Qualifications:
Fluent in English Restaurant, retail, or supervisory experience Basic computer skills At least 18 years of age (where applicable) Basic writing skills High School diploma, or equivalent Proficent in math and financial management Competencies:
Great Focus:
oUnderstands and exceeds guest expectations, needs and requirementsoDisplays a sense of urgency with guestsoSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughoResolves guest concerns by following Brand recommended guest recovery processPassion for:
oSets and maintains high standards for self and others, acts as a role modeloConsistently meets or exceeds goalsoContributes to the overall team performance; understands how his/her role relates to othersoSets, prioritizes and maintains focus on important activitiesoReads and interprets reports to establish goals and deliver resultsoSeeks ideas and best practices from other individuals, teams, and networks and applies themProblem Solving and Decision Making:
oIdentifies and resolves issues and problemsoUses information at hand to make decisions and solve problems; includes others when necessaryoIdentifies root cause of a problem and implements a solution to prevent from recurringoEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:
oDevelops and maintains relationships with team membersoOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsoEncourages collaboration and teamworkoLeads others; negotiates and takes effective actionBuilding Effective Teams:
oIdentifies and communicates team goalsoMonitors progress, measures results and holds othersoCreates strong morale and engagement within the teamoAccepts responsibilities for personal and team commitmentsoRecognizes and rewards employee's strengths, accomplishments and developmentoListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict Management:
oSeeks to understand conflict through active listeningoRecognizes conflicts as an opportunity to learn and improveoResolves situations using facts involved, ensuring consistency with policies and proceduresoEscalates issues as appropriateoDeveloping Direct Reports and OthersoWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsoRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyoProvides challenging assignments for the purpose of developing othersoUses coaching and feedback opportunities to improve performanceoIdentifies training needs and supports resources for development opportunitiesDeveloping Direct Reports and Others:
oWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsoRegularly discusses progress towards goals, reviews performance and adjusts development plansoProvides challenging assignments for the purpose of developing othersoUses coaching and feedback opportunities to improve performanceoIdentifies training needs and supports resources for development opportunitiesBusiness and Financial Acumen:
oUnderstands guest and competition; translates and applies own expertise to address business opportunitiesoApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeoHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsoUnderstands, analyzes and communicates the key performance/profit levers and manages to these measures Recommended Skills Active Listening Commercial Awareness Conflict Management Decision Making Finance Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.
Responsibilities:
Team Environment:
Assist to recruit, hire, onboard and develop employees Communicate job expectations to employees Hold team members accountable for their behavior and performance, addressing concerns promptly Support the development of team members Operational Excellence:
Create and maintain a guest first culture in the restaurant Ensure all shifts are appropriately staffed to achieve guest service goals Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws Ensure Brand standards, recipes and systems are executed Help prepare and complete action plans; implement production, productivity, quality and guest service standards Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability:
Control costs to help maximize profitability Execute all in-restaurant marketing promotions in a timely manner Execute new product roll-outs including team training, marketing and sampling Drive sales goals and track results Skills and
Qualifications:
Fluent in English Restaurant, retail, or supervisory experience Basic computer skills At least 18 years of age (where applicable) Basic writing skills High School diploma, or equivalent Proficent in math and financial management Competencies:
Great Focus:
oUnderstands and exceeds guest expectations, needs and requirementsoDisplays a sense of urgency with guestsoSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughoResolves guest concerns by following Brand recommended guest recovery processPassion for:
oSets and maintains high standards for self and others, acts as a role modeloConsistently meets or exceeds goalsoContributes to the overall team performance; understands how his/her role relates to othersoSets, prioritizes and maintains focus on important activitiesoReads and interprets reports to establish goals and deliver resultsoSeeks ideas and best practices from other individuals, teams, and networks and applies themProblem Solving and Decision Making:
oIdentifies and resolves issues and problemsoUses information at hand to make decisions and solve problems; includes others when necessaryoIdentifies root cause of a problem and implements a solution to prevent from recurringoEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:
oDevelops and maintains relationships with team membersoOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsoEncourages collaboration and teamworkoLeads others; negotiates and takes effective actionBuilding Effective Teams:
oIdentifies and communicates team goalsoMonitors progress, measures results and holds othersoCreates strong morale and engagement within the teamoAccepts responsibilities for personal and team commitmentsoRecognizes and rewards employee's strengths, accomplishments and developmentoListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict Management:
oSeeks to understand conflict through active listeningoRecognizes conflicts as an opportunity to learn and improveoResolves situations using facts involved, ensuring consistency with policies and proceduresoEscalates issues as appropriateoDeveloping Direct Reports and OthersoWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsoRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyoProvides challenging assignments for the purpose of developing othersoUses coaching and feedback opportunities to improve performanceoIdentifies training needs and supports resources for development opportunitiesDeveloping Direct Reports and Others:
oWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsoRegularly discusses progress towards goals, reviews performance and adjusts development plansoProvides challenging assignments for the purpose of developing othersoUses coaching and feedback opportunities to improve performanceoIdentifies training needs and supports resources for development opportunitiesBusiness and Financial Acumen:
oUnderstands guest and competition; translates and applies own expertise to address business opportunitiesoApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeoHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsoUnderstands, analyzes and communicates the key performance/profit levers and manages to these measures Recommended Skills Active Listening Commercial Awareness Conflict Management Decision Making Finance Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
